Privacy Policy

Bintez Limited (“Bintez”, “we”, “us”, “our”) is a UK-based health tourism coordination company registered in England and Wales, with a registered address at Unit Da2 Sutherland House, 43 Sutherland Road, London, United Kingdom, E17 6BU. This policy explains how we collect, use, store and protect your personal data when you use our website, contact us, or use our patient coordination services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What data we collect

We collect the following categories of personal data:

• Contact and enquiry data: name, email address, phone number and any information you provide in a message when you submit our contact form or otherwise get in touch.
• Treatment coordination data: if you proceed with a consultation, information relevant to planning your treatment, which may include health information you choose to share with us so we can coordinate your care with our partner clinics.
• Technical and usage data: IP address, browser type, device information and pages visited, collected automatically via cookies and analytics tools (see Section 6).

We do not knowingly collect data from children, and our services are intended for adults seeking medical treatment.

2. How we use your data

We use your personal data to:

• Respond to your enquiries and provide quotes or information about treatments;
• Coordinate your treatment journey with our partner hospitals and clinics in Turkey;
• Manage your booking, travel arrangements and aftercare communication;
• Improve our website and services through aggregated, anonymised analytics; and
• Comply with our legal and regulatory obligations.

3. Our legal basis for processing

We rely on the following legal bases under UK GDPR:

• Consent — for optional marketing communications and non-essential cookies, which you can withdraw at any time.
• Contract — where processing is necessary to provide the coordination services you have requested.
• Legitimate interests — for basic website analytics and keeping our services secure, balanced against your rights.
• Explicit consent for health data — where you choose to share health information with us for treatment planning purposes, which is treated as “special category data” under UK GDPR and processed only with your explicit, informed consent.

4. Who we share your data with

We only share your data where necessary to deliver our services. This may include our partner hospitals and clinics in Turkey for the purpose of planning and delivering your treatment, and trusted service providers who support our operations, such as our database and hosting provider and our email delivery provider. We require these third parties to protect your data and only use it for the purposes we specify. We do not sell your personal data.

5. International data transfers

Because we coordinate treatment with partner clinics in Turkey, and because some of our service providers operate outside the UK, your data may be transferred internationally. Where this happens, we take steps to ensure an appropriate level of protection is in place, such as standard contractual clauses or equivalent safeguards recognised under UK data protection law.

6. Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use our site and to improve it. You can control or disable non-essential cookies through your browser settings at any time; this will not affect your ability to browse the website, though some features may be limited.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements. Enquiry data that does not result in a booking is retained for a limited period and then securely deleted or anonymised.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure of your data, where applicable;
• Object to or restrict certain processing;
• Request a copy of your data in a portable format; and
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page shows when it was last revised.

10. Contact us

If you have any questions about this policy or how we handle your data, please contact us at info@bintez.co.uk or write to us at Unit Da2 Sutherland House, 43 Sutherland Road, London, United Kingdom, E17 6BU.